Terms & Conditions

The Website and coaching services are owned and operated by or on behalf of Wellness Impact. Access to and use of this Website and services are provided by Wellness Impact subject to the following terms and conditions and our Privacy Policy.

1. Definitions

In these terms and conditions:

  • “Wellness Impact”, a UK-registered company.
  • “Website” means any website under the ownership or control of Wellness Impact from which a link has been created to these terms and conditions and all related domains and microsites;
  • “Material” means all of the information, data, text, graphics, links, computer code or other material published on, contained or available on the Website; and
  • “Privacy Policy” means our privacy policy and cookies policy.
  • “Service” means all services provided by Wellness Impact including coaching, courses and membership.

2. General

  • Your use of this Website constitutes acceptance of these terms and conditions and the Privacy Policy as of the date of your first use of this Website and you agree to be bound by them. If these terms and conditions are not accepted in full then you must not use this Website.
  • Wellness Impact reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this Website after changes are posted constitutes your acceptance of the modified terms and conditions.

3. About our Website

  • Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend this Website and any Material, products or services on this Website at any time. We do not guarantee that this Website or any content on it will always be available or uninterrupted.
  • The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. Before making any decisions based on the content of this Website you are strongly advised to obtain professional or specialist advice. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

4. Your use of our Website

  • You agree to use this Website only for lawful purposes and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive material within this Website.
  • You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
  • Some parts of our Website and microsites might be targeted to children and young people. You must only use those parts of the Website as appropriate for your age. In some cases, we require the approval or involvement of any appropriate adult (for example when a child provides personal data), and you must ensure you only provide that approval or involvement where you meet the requirements and are fully authorised to do so.
  • You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and conditions and that they comply with them. This includes any children or young people for whom you are responsible.

5. Your Personal Information

  • By using our Website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Policy.

6. Registration

You may be asked to register with us to access some areas of our Website or to make use of some of our services. Your personal data will be used and disclosed in the manner set out in our Privacy Policy. You must keep your password confidential and must not disclose it to anyone. If at any time you know or suspect that a third party may know your password you must promptly change it. We may choose not to accept your registration and we reserve the right to cancel or disable your registration, account or password at any time.

7. Health and Wellness Coaching Services

These Terms and Conditions outline the agreement between the health and wellness coaching client and the health and wellness coach, regarding the provision of health and wellness coaching services.

  • Services: The health and wellness coach will provide personalised coaching and support to help the client achieve their health and wellness goals. This may include nutritional, physical activity guidance, and behavioural change support.
  • Responsibilities of the Client: The client is responsible for committing to the health and wellness coaching process, following the guidance and action steps developed by the client and the health and wellness coach, and actively participating in the coaching sessions.
  • Confidentiality: The health and wellness coach will maintain the confidentiality of all client information, except where required by law or where the health and wellness coach determines it is necessary to protect the safety of the client or others.
  • Limitations of Liability: The health & wellness coach is not a licensed medical professional and the services provided are not a substitute for medical advice. The health and wellness coach will not diagnose, treat, or cure any medical condition. The client assumes all responsibility for their health and wellness decisions.
  • Payment Terms: The client agrees to pay the agreed-upon fee for health and wellness coaching services in a timely manner. The fee will be outlined in the coaching agreement.
  • Dispute Resolution: Any disputes arising from these Terms and Conditions will be resolved through mediation or arbitration.
  • Governing Law: These Terms and Conditions will be governed by and construed in accordance with the laws of the jurisdiction in which the health and wellness coach is based.

By agreeing to the Coaching Terms and Conditions, the client acknowledges their understanding of the nature and limitations of health & wellness coaching services and their responsibility for their health and wellness decisions.

8. Payments

  • Although Wellness Impact seeks to protect online payment details in accordance with the Payment Card Industry Data Security Standard, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.
  • If you use a payment card on our Website, you must be the authorised user of the card and have permission and funds to make the relevant payment.
  • If you have made a payment in error please call us (Monday to Friday, 10am to 6pm) or email [email protected] and we will be happy to discuss your refund with you. 

9. Our Liability

  • Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
  • To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
  • We will not be liable for any loss or damage (including loss of data), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    i. use of, or inability to use, the Website or any Material; or
    ii. use of or reliance on any content or information displayed on our Website; or
    iii. the provision of, or our failure to provide, any products, services or events ordered or made available through our Website (unless stated otherwise in any relevant additional terms and conditions).
  • Wellness Impact does not accept any liability for any loss or damage caused by viruses or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or your downloading of any content on it, or on any website linked to it.

10. Trademarks, Copyright and Other Rights

  • Wellness Impact is the owner or licensee of all intellectual property rights in the Website including Wellness Impact name and logo, which are trademarks of Wellness Impact as well as any rights in the Material. The Material is protected by copyright laws and treaties around the world and all rights are reserved. You may not use or do anything with the Material or any of our intellectual property rights apart from as set out in this section.
  • The names, images and logos identifying Wellness Impact or third parties and their products and services are the proprietary marks of Wellness Impact and/or third parties as appropriate. You may only use these where they are included on any pages or documents that you copy and use in accordance with this section. Nothing contained in these terms and conditions or on the Website may be construed as conferring any licence or right under any trademark or patent of Wellness Impact or any third party.
  • Commercial use or publication of all or any Material is strictly prohibited without prior written authorisation from Wellness Impact.
  • You may:
    i. print off or download any page(s) from the Website for your personal use; and
    ii. copy documents on this Website for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.
  • You must NOT:
    i. modify the paper or digital copies of any Material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; or
    ii. copy, display or publish any of the Material (including any photos, documents or text) in a way which is accessible to the public (for example, on another website) without prior written authorisation from Wellness Impact.
  • Please note that some of the Material (including some documents and photos) has been published on this Website with the permission of the relevant copyright owners (who are not Wellness Impact). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

11. Links to Third Party Websites

  • Our Website includes links to external websites. We receive many link requests and only link to sites which we believe provide useful information that will be of interest to our users. All requests will be either granted or refused at the discretion Wellness Impact online team. We will not enter into any correspondence about decisions. If you would like to request a link to your site please contact us.
  • Wellness Impact has no control and therefore takes no responsibility for the content of external internet sites even when we have included a link on our own Website. The existence of a link from our Website to any other website is for information purposes only and does not imply that Wellness Impact endorses the activities or views of that website or the organisation behind the site, nor does it indicate any form of association or partnership on our part. We will not be liable for any loss or damage that may arise from your use of those sites.

12. Health Disclaimer

The contents of the Wellness Impact Site, such as text, graphics, images, and other material contained on the wellnessimpact.org website (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Wellness Impact Website!

13. Jurisdiction

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

14. Contact us

Any questions regarding this Website should be sent to Wellness Impact using our contact form.